Encore Catering

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FAQ

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Frequently Asked Questions about Shop Encore (Online Ordering)

Delivery

We deliver throughout Toronto and the GTA. Delivery to regions outside of the GTA may be arranged with a minimum order size; please contact orders@encorecatering.com to discuss.

Orders are delivered every day of the week, between 8:00 AM – 6:00 PM.

The deadline to place an order is two days prior at 5pm (eg. Monday at 5pm for delivery on Wednesday).

Yes, your preferred delivery date can be chosen on the Checkout page.

We do offer curbside pickup. Please choose Curbside Pickup as the delivery option during Checkout. After your order is placed, one of our team members will contact you directly to provide further details for the pickup.

Modifying Orders

Of course! Any additions must be made with a minimum of 48 hours notice in advance of your Delivery Date. Please follow these steps:

  1. Place another order.
  2. On the Checkout page there is a place to add Order Notes. Add “Combine with Order #xxxx” (referencing your original order number)
  3. Choose Curbside Pickup as the delivery option so you do not get charged again for delivery.

Unfortunately we are not able to modify an existing order. However we would be happy to swap the item for an alternative option of equal value. Any modification must be made with a minimum of 48 hours notice in advance of your Delivery Date.

If you’d like to cancel your order, a 15% fee of the Order Total is incurred to cover our administrative costs, credit card fees, and already purchased goods. For orders that are cancelled with a minimum of one week advance notice from the Delivery Date, we can issue a Gift Card for the full Order Total that can be used at your own discretion. Orders within 48 hours from the Delivery Date cannot be cancelled.

Please email orders@encorecatering.com referencing your Order Number and what item(s) was missing

Accounts

Creating an account is simple. At the top of every page you’ll see an option “Create Account / Log In”. Alternatively, you can visit encorecatering.com/my-account. From there, just follow the steps and you’ll have an account set up within a few minutes.

Creating an account makes it easier to place orders online. You can view your past Orders, and save your Billing Information, Shipping Information, and Payment Method. You can also view and download an Invoice for every order that you place.

If you’d like to permanently delete your account and all associated account info, please send us an email at marketing@encorecatering.com

If you visit the account login page at encorecatering.com/my-account, there is an option “Lost your password?”. Just click on that and an email will automatically be sent to you to reset your password.

Absolutely. Whether you place an order without an account, or choose to save your Payment Method into your account info, Encore Catering never stores your payment information on our website or servers. All payment information is completely managed by the payment processor Stripe, a certified PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To learn more about Stripe’s security measures, please view their Security At Stripe webpage.

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    Creating an account makes it easier to place orders online. You can view your past Orders, and save your Billing Information, Shipping Information, and Payment Method.

    Need help navigating our website?

    Catering Services: Learn about our social and corporate catering services, as well as our venue partners.

    Menus: See what we have to offer! Download our menu packages (PDF’s); we use these menus and work with you to create a custom proposal specifically for your event.

    Order Online: Certain menu items are available to order online without any proposals. Add the items to your cart, choose your delivery date, and pay online — it’s that easy!

    Contact: Still need help? Fill out our contact form and we’ll get back to you ASAP. The more info you can provide, the better.